Hilton Virginia Beach Oceanfront

Erika F 2 months ago

Pack your patience in your suitcase! Be prepared to wait in line for the elevators. There are only 3 and because the pool is on the top floor, it takes a while for the elevators to get to the lobby and to your floor due to more than the usual stops on the way up/down. We were on the 10th floor and took the stairs quite a bit. The location is perfect, in my opinion. The nightly, live music at Neptune's Park is fun and while you can see the fireworks from everywhere, they are not too far south from the hotel. Lots of restaurants and shops to pick from. Our room was not kept the best. Used glasses were never removed or replaced. Leftover items in the fridge from the guests before us. Our door would not close properly, we had to pull it closed, even after front desk had been notified and sent maintenance up. And our faucet in the bathroom sink was so loose, it would pivot. I expected a lot more from a Hilton property.

tebjosh13 2 months ago

Loved this place. Right on the beach next to the statue of Neptune. Summer had live music at the park next door every nite and also fireworks on certain days. At check in Cherry, was very helpful in explaining all that the hotel offers and helping change our payment. Chris was also very helpful in getting us settled in with bathroom issues to our one room. Problem was solved immediately. Catch31 is the on-site resturant, Carter at breakfast was nice and got us started out right for vacation. Happy we had a spot with a good breakfast buffet and ala cart menu. For dinner Cornelia was amazing, cant say enough for her service and upbeat attentive attitude. Family loved staying here and we will be back. Thanks again.

Mike Bennett 2 months ago

What a great experience from the time we drove up to the door until the time we checked out. Candace at the front desk was professional, courteous, and helpful. Our room was great, and we had two minor maintenance issues that were handled. The maid service was efficient and thorough. Highly recommend this location. The staff are truly helpful!!

Barry Schwartz 4 months ago

Even before our stay, I wanted to recognize Mary Kelly for outstanding customer service. I was attending a conference at the Hilton Virginia Beach Oceanfront by myself, but my wife decided to join me because it is her birthday weekend and she didn’t want to be alone. I reached out to Mary in the Events and Sales office, and she was incredibly helpful, understanding, and accommodating. She took the time to listen, looked into available options, and was able to assist us with an upgrade. As a Hilton Honors member, experiences like this create loyalty and remind me why I continue to choose Hilton. Thank you, Mary, for your professionalism, hospitality, and kindness.